Refund policy

At Zero Corner, we are committed to providing our customers with the best shopping experience. Our return and exchange policy is designed to ensure that you are completely satisfied with your purchase. Please read the following guidelines carefully:

General Return and Exchange Guidelines

  1. Eligibility for Returns and Exchanges

    • Products must be returned or exchanged within 3 days from the date of delivered.

    • Items must be unused, unworn, and in their original packaging with all tags attached.

  2. Non-Returnable/Non-Exchangeable Items

    • Products bought during any promotional offers, discounts, or sales are not eligible for return or exchange.

    • Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect.

  3. Return and Exchange Process

    • To initiate a return or exchange, please contact our customer service team at [customer service email] with your order number and reason for return or exchange.

    • Once your return or exchange request is approved, you will receive detailed instructions on how to send the product back to us.

Specific Conditions

  1. Returns and Exchanges for Products Bought at MRP

    • Products purchased at full price (MRP) can be returned or exchanged.

    • If the return or exchange is due to size issues, an additional fee of Rs200 will be charged.

  2. Refunds

    • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

    • The refund will be issued to the original method of payment.

  3. Exchanges

    • If you wish to exchange a product for a different size or color, please specify the desired size or color in your exchange request.

    • Exchanges are subject to product availability. If the requested item is not available, we will offer a refund or a store credit.

  4. Shipping Costs

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

    • For exchanges due to size, the Rs200 fee covers the shipping cost for sending the new item.

Important Notes

  • We reserve the right to refuse returns or exchanges if the products do not meet our return and exchange policy criteria.

  • Please ensure that the return package is securely packaged to prevent any damage during transit. We are not responsible for items that are damaged during return shipping.

For any questions or concerns regarding our return and exchange policy, please contact our customer service team.

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Thank you for shopping with Zero Corner!

This policy ensures that customers are aware of the conditions under which they can return or exchange products, particularly emphasizing the non-returnable nature of items bought on offer and the additional fee for size-related returns or exchanges.